Last updated: August 22, 2026

Returns

You may request a return within 30 calendar days after your order is delivered. To be eligible, an item must be unused, unopened, in its original packaging, and accompanied by proof of purchase. Opened or used personal-care products cannot be returned for hygiene and safety reasons, unless the item is defective, damaged, or incorrect.

How to Start a Return

Email support@trylunavia.cc with your order number and the reason for your return. Please wait for return authorization and instructions before sending anything back. Items sent without prior authorization may not be accepted.

Return Address

Lunavia Returns
1215 E Acacia St STE 101
Ontario, CA 91761
United States

Return Shipping Costs

For change-of-mind or other non-defective returns, the customer is responsible for the cost of return shipping. Original shipping charges are non-refundable unless required by applicable law.

Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective item, please contact us promptly and include your order number and clear photos where possible. After review, Lunavia may provide a refund to the original payment method or send a replacement at no additional cost. When a return is required for an incorrect, damaged, or defective item, Lunavia will send return instructions. We do not provide prepaid return labels. Please arrange the authorized return using a trackable standard shipping service. Lunavia will reimburse reasonable standard return shipping costs after we receive valid proof of postage and approve the return.

Exchanges

We do not offer direct exchanges for non-defective items. Once an authorized return is received and approved, you may place a new order for the item you prefer. This does not affect replacements for incorrect, damaged, or defective items.

Refunds

We will notify you after we receive and inspect an authorized return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund. If more than 15 business days have passed since approval, please contact us at support@trylunavia.cc.

Contact

For return questions, contact Lunavia at support@trylunavia.cc.

No Restocking Fee

Lunavia does not charge a restocking fee for any authorized return or replacement request.